Frequently Asked Questions

Once your order is placed, we start processing it right away to get it to you as quickly as possible! 🏃‍♀️ If you need to change or cancel your order, please contact us within 24 hours of placing it. After that, we may not be able to make any adjustments. Feel free to reach out, and we’ll do our best to help! 💌

We’re located in Perlis, so all our parcels are shipped from Kangar, Perlis. 🚚 It typically takes 3–5 working days to reach Peninsular Malaysia and 5–7 days for East Malaysia. At the moment, we’re only offering shipping within Malaysia. For international orders, please contact us directly — we’d be happy to assist! 🌏 Thank you so much for your patience and understanding! 💖

Yes, we do! 🎉 We offer wholesale pricing for businesses and resellers who are interested in stocking our products. If you’re looking to purchase in bulk, please reach out to us for more details about our wholesale terms and pricing. We’d love to work with you! 💼✨

✨ Product Care Instructions To keep your High-Quality K-Gold Plated Jewelry looking stunning for years to come, follow these simple care tips: Avoid Harsh Chemicals: While our jewelry is fade- and rust-resistant, avoid direct contact with alcoholic substances such as perfumes, lotions, and hand sanitizers, as they can wear down the plating. Water-Friendly: Your jewelry can withstand normal exposure to water, but avoid contact with sea water and try not to wear it while swimming or in hot tubs to protect the plating. Store Properly: When not in use, store your jewelry in a soft cloth pouch or jewelry box to prevent scratches and keep it looking new. Gentle Cleaning: Clean with a soft cloth to maintain its shine. Avoid abrasive materials that could damage the surface. With proper care, your K-Gold plated jewelry will stay beautiful and shiny for 6 months to 2 years. 💖

Not sure about your size? No worries! 💍 For rings and bracelets, we recommend measuring the circumference of your finger or wrist with a soft measuring tape. You can also use a string to measure and compare it to a ruler. To make it even easier, we have a size chart available to help you find the perfect fit! 😊

Great question! ✨ This isn’t real gold, but it’s K-Gold (Emas Korea), a high-quality gold-plated jewelry that can last 6 months to 2 years with proper care. To keep it looking its best, just avoid contact with alcohol-based products like perfumes, lotions, and hand sanitizers. Also, try to keep it away from ocean or sea water to protect the shine! 🌟

Right now, we offer delivery within Malaysia only. 📦✨ If you're interested in ordering from outside Malaysia, please contact us directly, and we’ll be happy to assist with international shipping options! 🌏

We offer both COP 916 and COP 999 options for our gold jewelry. ✨ If you'd like to switch to a different type, feel free to WhatsApp us, and we’ll be happy to assist you with the change! 💌

Absolutely, you can! 🎁 Just reach out to us via WhatsApp or email with your request, and we’ll do our best to make it happen and deliver something special just for you! 🤩

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